FRAUD PREVENTION

To help protect our customers and Patras from fraudulent transactions, we may review and verify certain order information before processing or shipping an order.

This may include checking billing and shipping information, reviewing payment authorization details, and monitoring transactions for unusual or suspicious activity.

In some cases, we may contact you and request additional information reasonably necessary to verify your identity or confirm that the transaction was authorized.

If we are unable to verify an order, or if we reasonably believe that a transaction may be fraudulent or unauthorized, we reserve the right to place the order on hold or cancel it.

If an order is cancelled after payment has been collected, any applicable refund will be returned to the original payment method.

We will only use information collected for fraud prevention in accordance with our Privacy Policy and applicable privacy laws.

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EMAIL AND SMS MARKETING PRIVACY TERMS

Last Updated: September 2, 2026

At Patras, we value your privacy and want you to understand how your information is used when you choose to receive marketing communications from us.

These terms apply specifically to optional email and SMS marketing communications and should be read together with our full Privacy Policy.

1. INFORMATION WE COLLECT

When you choose to sign up for marketing communications, we may collect information such as:

• Your name
• Your email address
• Your mobile phone number
• Your communication preferences
• Information about when and how you provided your consent

We may also use information about your interactions with our emails or messages, such as whether a message was opened, clicked, or resulted in a visit to our website, where permitted by applicable law.

2. HOW WE USE YOUR INFORMATION

If you choose to receive marketing communications from Patras, we may use your contact information to send you:

• New product announcements
• Special offers and promotions
• Seasonal collections
• Restock notifications
• Product recommendations
• Brand news and updates

Order confirmations, shipping updates, customer service communications, and other transactional messages may still be sent when necessary to complete or service an order and are separate from optional promotional communications.

3. YOUR CONSENT

We send promotional emails and text messages only where we have the consent or other legal basis required by applicable law.

Signing up for promotional communications is optional and is not required to make a purchase.

For express marketing consent, the customer must actively choose to opt in. Patras should also maintain records showing when and how that consent was obtained.

Canadian anti-spam rules generally require businesses sending commercial emails or SMS messages to have consent, identify the sender, and provide a functioning unsubscribe method.

4. EMAIL COMMUNICATIONS

Promotional emails from Patras will include a clear method for unsubscribing.

You may unsubscribe at any time by selecting the unsubscribe link included in our marketing emails.

Once an unsubscribe request is received, we will process it as required by applicable law.

Under Canada's Anti-Spam Legislation, unsubscribe requests for commercial electronic messages must generally be processed within 10 business days.

5. SMS AND TEXT MESSAGES

If you separately opt in to receive text messages from Patras, we may send promotional SMS messages to the mobile number you provide.

Message frequency may vary.

Standard message and data rates charged by your mobile provider may apply.

You may withdraw your consent to promotional text messages at any time by replying STOP, or by using another unsubscribe method provided in the message.

Commercial SMS messages are also covered by Canada's Anti-Spam Legislation and require appropriate consent, identification information, and an unsubscribe mechanism.

6. WITHDRAWING YOUR CONSENT

You may change your mind at any time.

Unsubscribing from promotional emails does not necessarily unsubscribe you from promotional SMS messages, and unsubscribing from SMS does not necessarily unsubscribe you from email marketing.

You may withdraw consent from either communication channel separately.

You may still receive communications that are necessary to process or service an existing order, respond to a request, provide customer support, or meet a legal obligation.

7. HOW WE PROTECT YOUR INFORMATION

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. SERVICE PROVIDERS

We may share limited personal information with trusted service providers that help us operate our marketing and ecommerce systems.

These providers may include services used for:

• Email delivery
• SMS delivery
• Ecommerce operations
• Customer support
• Analytics
• Fraud prevention

These providers may access personal information only as necessary to provide services to Patras and are expected to handle it in accordance with applicable contractual and legal requirements.

We do not sell your personal information to advertisers.

9. RETENTION OF INFORMATION

We retain marketing contact information and consent records only for as long as reasonably necessary for the purposes described above, to meet legal requirements, or to demonstrate compliance with applicable laws.

If you unsubscribe, we may retain limited information necessary to record and respect your opt-out request.

10. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights relating to your personal information, including the ability to request access, correction, or withdrawal of consent where applicable.

Quebec privacy rules also recognize the ability to withdraw consent in circumstances where processing is based on optional consent.

For additional information about how Patras collects, uses, stores, or shares personal information, please review our full Privacy Policy.

11. CHANGES TO THESE TERMS

We may update these Email and SMS Marketing Privacy Terms from time to time to reflect changes to our services, technology, or legal obligations.

The current version and effective date will be posted on our website.

Where required by law, we will provide additional notice regarding material changes.

12. CONTACT US

If you have questions about these terms, your marketing preferences, or the way Patras handles your personal information, contact us at: 

Email: support@patras.ca
Website: patras.ca
Phone: 833-472-8727