Refund Policy
Returns and Refunds Policy
We have a 30 day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, products must be unopened, unused, and in their original sealed packaging. Due to health and safety regulations, we cannot accept returns on supplements or health products that have been opened, used, or had their safety seal broken.
Proof of purchase is required for all returns.
To request a return, please contact us at support@patras.ca. If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or if you received the wrong product. We will review the issue and, where appropriate, provide a replacement or refund.
Non Returnable Items
For health and safety reasons, the following items are not eligible for return or refund:
• Opened or used supplements
• Products with broken or missing safety seals
• Sale items
• Gift cards
If you are unsure whether your product qualifies for a return, please contact us before opening the item.
Exchanges
We do not offer direct exchanges. If your item is eligible for return, you may return it according to the policy above and place a new order once the return is approved.
European Union 14 Day Cooling Off Period
If your order is shipped to an address within the European Union, you have the right to cancel or return your order within 14 days of delivery. This right applies only to products that are unopened, unused, and in their original sealed packaging. Opened supplements are excluded from this right due to health and safety regulations.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card provider to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at support@patras.ca.