Refund Policy
Returns and Refunds Policy
We want you to feel confident ordering from Patras.
We have a 30 day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, shoes must be unworn outdoors, clean, undamaged, and returned in their original condition and packaging. You are welcome to carefully try them on indoors to check the fit.
Please avoid wearing the shoes outside until you are sure you would like to keep them.
Proof of purchase is required for all returns.
To request a return, contact us at support@patras.ca. If your return is approved, we will provide instructions on how and where to send your package.
Items returned without contacting us first may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order when it arrives.
If your shoes are damaged, defective, or you received the wrong size, colour, or product, contact us as soon as possible at support@patras.ca.
Please include your order number and photos of the issue where applicable so our team can review it quickly.
If the issue is confirmed, we will work with you to provide an appropriate replacement or refund.
Non Returnable Items
We cannot accept returns for shoes that:
• Have been worn outdoors
• Show visible signs of wear, dirt, damage, or alteration
• Are missing their original packaging or included accessories
• Were marked as final sale at the time of purchase
• Are gift cards
Trying your shoes on indoors to check the fit is completely fine.
If you are unsure whether your order qualifies for a return, contact us before sending it back.
Exchanges
If the size you ordered does not fit as expected, please contact us at support@patras.ca.
At this time, we do not process direct exchanges. If your shoes are eligible for return, you can return the original pair according to the policy above and place a new order in the size you prefer.
We strongly recommend reviewing our size guide before ordering to help you find the best fit.
European Union 14 Day Cooling Off Period
If your order is delivered to an address within the European Union, you may have the right to cancel your purchase within 14 days of receiving your order, without providing a reason.
You may inspect and try on the product as reasonably necessary to determine its fit and characteristics. You may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
This statutory right is separate from any additional return rights offered under our 30 day return policy.
Refunds
Once your return has been received and inspected, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@patras.ca