Terms of Service
OVERVIEW
This website is operated by Patras. Throughout the site, the terms “we”, “us”, “our” and “Patras” refer to Patras.
Patras provides this website, including the information, tools, products and services available through it, to you subject to your acceptance of these Terms of Service and the other policies referenced on our website.
By visiting our website, creating an account, placing an order or otherwise using any part of the website, you agree to be bound by these Terms of Service.
These Terms apply to all users of the website, including browsers, customers and anyone who accesses or uses our Services.
Please read these Terms carefully before using our website.
If you do not agree with these Terms, you should not access or use the website or purchase products through it.
Any new features, products, tools or services added to our website will also be subject to these Terms unless otherwise stated.
We may update these Terms from time to time by posting a revised version on this page. Where required by applicable law, additional notice may be provided.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that allows us to offer and sell our products.
SECTION 1
ONLINE STORE TERMS
By using our website or placing an order, you represent that you have reached the age of majority in your province, state or country of residence, or that you have the permission required by applicable law to use our Services.
You may not use our website or products for any unlawful or unauthorized purpose.
You may not use the Service in a way that violates applicable laws, including intellectual property, privacy, consumer protection or other applicable legislation.
You must not knowingly introduce viruses, malicious code, worms or other technology intended to damage, interrupt or interfere with our website, systems or Services.
A material violation of these Terms may result in suspension or termination of your access to the Service.
SECTION 2
GENERAL CONDITIONS
We reserve the right to refuse or cancel Service where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity, payment issues or violations of these Terms, subject to applicable law.
Information transmitted through the Internet may travel through different networks and systems.
Payment information is handled through secure payment providers and is encrypted during transmission in accordance with the systems used by our payment processors.
You may not reproduce, copy, sell, resell, exploit or commercially use any substantial part of our website, content or Services without our prior written permission, except where permitted by law.
The headings used in these Terms are included for convenience and do not affect their interpretation.
SECTION 3
ACCURACY OF INFORMATION
We make reasonable efforts to ensure that the information presented on our website is accurate, complete and current.
However, information may occasionally contain errors, omissions or outdated details.
We reserve the right to correct errors, update information or modify website content when necessary.
Product information, sizing guidance, photography, delivery estimates and other content are provided to help customers make informed purchasing decisions.
Where information is particularly important to your purchasing decision, we encourage you to contact us before placing your order if you require clarification.
Nothing in this section limits any rights you may have under applicable consumer protection law.
SECTION 4
MODIFICATIONS TO PRODUCTS, SERVICES AND PRICES
Product prices may change from time to time.
Any price applicable to your order will be shown before you complete your purchase.
We may modify, discontinue or replace products, website features or Services at any time, subject to our obligations regarding orders that have already been accepted.
Promotions, discounts and special offers may also be changed or discontinued according to their stated terms.
Nothing in this section allows us to alter a completed purchase in a manner prohibited by applicable law.
SECTION 5
PRODUCTS
Certain products may be available exclusively through our website and may be available in limited quantities, sizes or colours.
Returns and exchanges are governed by our Returns and Refunds Policy, in addition to any rights provided by applicable law.
We make reasonable efforts to display our products accurately, including their colours, shape, materials, features and appearance.
However, colours and textures may appear slightly different depending on your screen, device, lighting conditions and display settings.
Product photography may also include lifestyle photography or digitally created advertising imagery. Product descriptions and specifications on the applicable product page should be used when determining the characteristics of the product being purchased.
Footwear Fit
Footwear fit is personal and may vary depending on factors including:
• Foot length
• Forefoot width
• Foot shape
• Instep height
• Sock thickness
• Personal fit preference
We provide size charts, measurements and fit guidance to help customers choose an appropriate size.
However, we cannot guarantee that a particular size or style will fit every person in exactly the same way.
We encourage you to measure your feet and review the applicable size guide before ordering.
Product Purpose and Performance
Unless expressly stated and supported on the applicable product page, our footwear should not be interpreted as medical, orthopedic, therapeutic or specialized safety footwear.
Claims relating to waterproofing, extreme weather performance, traction, workplace safety or other specialized performance apply only where expressly stated for the specific product.
Customers are responsible for selecting footwear appropriate for their intended activity and conditions.
Nothing in this section limits legal warranties or consumer rights that apply to the products we sell.
SECTION 6
LEGAL WARRANTIES AND CONSUMER RIGHTS
Products sold by Patras may be protected by warranties and consumer rights provided automatically by applicable law.
For example, Quebec consumers benefit from legal warranties that generally require purchased goods to be suitable for their normal purpose, last for a reasonable period considering relevant circumstances, be free from certain hidden defects and conform to their description and representations made by the merchant.
These legal protections exist independently of any voluntary return policy or commercial guarantee that Patras may offer.
Nothing in these Terms is intended to exclude, restrict or reduce a legal warranty, right or remedy that cannot lawfully be excluded.
SECTION 7
ORDERS
When you place an order, you are making an offer to purchase the products in your cart.
We reserve the right to accept, reject or cancel an order where reasonably necessary and permitted by law, including where:
• A product is unavailable
• There is an obvious pricing or listing error
• Payment cannot be authorized
• Fraud or unauthorized activity is suspected
• Shipping restrictions prevent us from fulfilling the order
• An order appears to be placed primarily for unauthorized resale
If we cancel an order after payment has been collected, we will refund the applicable amount according to applicable law.
Submitting an order does not necessarily guarantee product availability until the order has been accepted and processed.
SECTION 8
BILLING AND ACCOUNT INFORMATION
You agree to provide accurate, complete and current information when placing an order.
This includes your:
• Name
• Billing information
• Shipping address
• Email address
• Telephone number where requested
You are responsible for reviewing your information before completing your purchase.
If you discover an error after ordering, contact us as soon as possible.
We cannot guarantee that shipping or order information can be changed once an order has entered fulfillment or has been shipped.
We may limit or cancel orders associated with the same customer, payment method, billing address or shipping address where reasonably necessary to prevent fraud or abuse.
For information about returns and refunds, please review our Returns and Refunds Policy.
SECTION 9
SHIPPING AND DELIVERY
Shipping times displayed on our website are estimates unless expressly stated otherwise.
Orders may experience delays caused by circumstances including:
• Carrier delays
• Customs processing
• Weather
• Holidays
• High order volumes
• Incorrect shipping information
• Events outside our reasonable control
Your rights relating to delayed or undelivered online purchases remain subject to applicable consumer law.
Quebec's Office de la protection du consommateur specifically provides consumers with protections relating to online contracts and certain delivery delays, which cannot simply be removed by store policy.
Full shipping terms can be found in our Shipping Policy.
SECTION 10
RETURNS, REFUNDS AND EXCHANGES
Our voluntary return, refund and exchange conditions are described in our Returns and Refunds Policy.
Customers should review that policy before purchasing.
Our store policies do not replace rights available under applicable consumer protection law.
Where a product is defective, materially different from its description or otherwise protected by a mandatory legal warranty, the applicable legal rights continue to apply regardless of our standard change-of-mind return conditions.
Quebec merchants may create their own change-of-mind return policies, but once such a policy is offered, the merchant is expected to respect its stated terms.
SECTION 11
PROMOTIONS AND DISCOUNTS
From time to time, Patras may offer discounts, promotional codes, bundles, seasonal promotions or other offers.
Promotions may be subject to:
• Expiration dates
• Product exclusions
• Minimum purchase requirements
• Geographic restrictions
• Usage limits
• Other conditions stated with the offer
Unless otherwise stated, promotional offers cannot necessarily be combined.
We reserve the right to correct or cancel a promotion where there is a clear technical, typographical or pricing error, subject to applicable consumer protection law.
We will not intentionally advertise false discounts, artificial scarcity or misleading pricing.
SECTION 12
OPTIONAL AND THIRD PARTY TOOLS
Our website may provide access to tools, applications or services operated by third parties.
Examples may include payment providers, tracking services, review platforms, analytics services or other ecommerce applications.
We do not necessarily control these third party services.
Your use of third party tools may also be subject to the applicable provider's terms and privacy practices.
To the extent permitted by law, we are not responsible for failures or interruptions caused solely by third party systems outside our reasonable control.
SECTION 13
THIRD PARTY LINKS
Our website may contain links to websites or services operated by third parties.
These links may be provided for convenience or informational purposes.
We do not necessarily control or endorse third party websites and are not responsible for their content, privacy practices, terms or availability.
Before purchasing products or providing information through a third party website, you should review the applicable third party terms and policies.
Complaints or questions relating specifically to a third party's own products or services should normally be directed to that provider.
SECTION 14
USER REVIEWS, COMMENTS AND SUBMISSIONS
You may have the opportunity to submit reviews, photographs, videos, feedback, suggestions or other content to Patras.
You remain responsible for the accuracy and legality of content you submit.
You must not submit content that:
• Infringes another person's intellectual property rights
• Violates another person's privacy rights
• Contains knowingly false or misleading information
• Contains unlawful, threatening or abusive material
• Contains malware or harmful code
• Falsely impersonates another person
When you voluntarily submit content for publication, you grant Patras a non exclusive, worldwide, royalty free licence to reproduce, display, adapt and use that content for operating, promoting and improving our business and products, to the extent permitted by applicable law.
We may moderate, decline or remove submitted content where reasonably necessary.
We will not intentionally alter genuine customer reviews in a way that materially misrepresents the customer's experience.
SECTION 15
INTELLECTUAL PROPERTY
Unless otherwise stated, the website and its content, including text, graphics, logos, branding, designs, photographs, videos and other materials, are owned by or licensed to Patras and may be protected by intellectual property laws.
You may use our website for personal, non commercial purposes.
You may not reproduce, distribute, modify, commercially exploit or falsely represent our intellectual property without our permission, except where applicable law allows otherwise.
Third party trademarks and materials remain the property of their respective owners.
SECTION 16
PERSONAL INFORMATION
Our collection, use and disclosure of personal information are governed by our Privacy Policy and applicable privacy laws.
Please review the Privacy Policy available on our website to understand how we handle personal information.
SECTION 17
ERRORS, INACCURACIES AND OMISSIONS
Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to matters such as:
• Product descriptions
• Sizes or measurements
• Pricing
• Promotions
• Availability
• Shipping fees
• Delivery estimates
We reserve the right to correct such errors or update information where reasonably necessary.
If an error materially affects an order that you have already placed, we will handle the situation in accordance with applicable law.
Nothing in this section permits us to engage in false or misleading advertising or avoid consumer obligations that cannot legally be waived.
SECTION 18
PROHIBITED USES
You may not use our website or Services:
• For unlawful purposes
• To encourage unlawful activity
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To harass, threaten, abuse or unlawfully discriminate against another person
• To submit fraudulent or intentionally misleading information
• To introduce malware, viruses or malicious code
• To collect personal information unlawfully
• To send spam, phishing or fraudulent communications
• To interfere with website security
• To scrape, crawl or access the website through automated means in a manner that harms or materially disrupts the Service
We may suspend or terminate access where we reasonably believe these restrictions have been violated.
SECTION 19
DISCLAIMER OF WARRANTIES
We make reasonable efforts to operate our website reliably and securely.
However, we cannot guarantee that the website will always operate without interruption, delay, technical problems or errors.
Website information and functionality may occasionally be temporarily unavailable because of maintenance, updates, third party services or circumstances outside our reasonable control.
Except for warranties, conditions and rights that cannot legally be excluded, the website and Services are provided on an “as available” basis.
Nothing in these Terms excludes or limits legal warranties or mandatory consumer protections applicable to products purchased from Patras.
SECTION 20
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Patras and its directors, officers, employees, affiliates, agents, contractors, suppliers and service providers will not be liable for indirect, incidental, special or consequential damages arising solely from use of the website or Services.
Any limitation of liability in these Terms applies only to the extent legally permitted.
Nothing in these Terms excludes liability that cannot lawfully be excluded or limits any mandatory remedy or consumer right.
In particular, these Terms do not remove legal protections relating to defective goods, legal warranties, misleading representations or other rights granted by applicable consumer protection legislation.
SECTION 21
INDEMNIFICATION
To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from your unlawful use of the website, deliberate violation of these Terms or infringement of another person's rights.
This section does not require a consumer to indemnify Patras for losses caused by Patras itself, nor does it restrict rights that cannot legally be waived.
SECTION 22
SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary to comply with applicable law.
The remaining provisions will continue to apply to the extent permitted by law.
SECTION 23
TERMINATION
These Terms remain effective while you use our website or Services.
You may stop using our Services at any time.
We may suspend or terminate access to the website where reasonably necessary because of fraud, unlawful conduct, security threats, serious misuse or a material violation of these Terms.
Termination does not affect rights or obligations that arose before termination.
SECTION 24
ENTIRE AGREEMENT
These Terms, together with the policies and notices expressly incorporated by reference, constitute the agreement governing your use of our website and Services.
This includes, where applicable, our:
• Returns and Refunds Policy
• Shipping Policy
• Privacy Policy
If different terms expressly apply to a particular promotion, product or service, those specific terms may also form part of the applicable agreement.
Nothing in this section limits any rights arising under applicable law.
SECTION 25
LANGUAGE
Patras operates from Quebec and complies with applicable language requirements.
A French version of these Terms and applicable contractual documents will be made available where required by Quebec law.
For applicable contracts of adhesion in Quebec, Quebec's Charter of the French Language generally requires that the French version be provided or made accessible before the customer expressly chooses to be bound by a version in another language.
Where permitted by law, a customer may expressly choose to transact in English after the applicable French version has been made available.
If mandatory language legislation gives a customer additional rights, those rights will apply.
SECTION 26
GOVERNING LAW
Subject to any mandatory rights available to consumers under the laws applicable to them, these Terms and agreements through which Patras provides its Services will be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.
Nothing in these Terms requires a Quebec consumer to waive a right to bring a dispute before a Quebec court where such a waiver is prohibited by law.
Quebec specifically prohibits certain consumer contract clauses, including clauses that force Quebec consumers to submit disputes to arbitration or to courts outside Quebec.
Customers located elsewhere may also benefit from mandatory consumer protections in their jurisdiction that cannot legally be waived through these Terms.
SECTION 27
CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, Services, website or applicable legal requirements.
The current version will be posted on this page.
Where applicable law requires additional notice or consent for a particular change, we will follow those requirements.
Your continued use of the website after an update will constitute acceptance only to the extent permitted by applicable law.
SECTION 28
CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
Patras
Email: support@patras.ca
Website: patras.ca
Telephone: 833-472-8727
Business address: [INSERT PATRAS BUSINESS ADDRESS]
For questions about an existing order, please include your order number when contacting us.