Shipping Policy
Shipping Policy
Thank you for shopping with Patras.
We do our best to process and deliver every order as quickly as possible. While most orders arrive within the estimated delivery window, occasional delays may happen due to the shipping carrier, customs, weather, holidays, or other circumstances outside of our control.
If you ever have an issue with your delivery, our team is here to help.
Processing Time
Orders are typically processed within 2 to 3 business days, excluding weekends and holidays.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
During busy periods or promotional events, processing may take slightly longer.
Shipping Rates
We currently offer free standard shipping on all orders for a limited time.
Any applicable shipping charges or available shipping options will always be clearly displayed during checkout before you complete your purchase.
Shipping promotions may change from time to time.
Estimated Delivery Time
Standard delivery typically takes approximately 7 to 15 business days after your order has been processed, depending on your location.
Delivery times are estimates and may occasionally be affected by carrier delays, customs processing, weather, holidays, or other circumstances outside our control.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number.
Please allow some time for the carrier to update the tracking information after your shipping confirmation is sent.
If your tracking information has not updated for several days or you believe there may be an issue with your shipment, contact us at support@patras.ca and we will be happy to look into it.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
Where these charges are not collected during checkout, they may be the responsibility of the customer.
Patras does not control customs processing times or fees charged by local authorities.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your package or product arrives damaged, defective, or incorrect, contact us as soon as possible at support@patras.ca.
Please include your order number and, when possible, photos of the package and product so we can review the issue quickly and help find a solution.
Please keep the original packaging until the issue has been resolved.
Lost or Delayed Packages
If your tracking shows that your package is significantly delayed, lost, or delivered but you cannot locate it, please contact us at support@patras.ca.
We may ask you to confirm your shipping address and check with household members, neighbours, building management, or the carrier while we investigate the shipment.
Incorrect Shipping Address
Please make sure your shipping information is correct before completing your order.
If you notice an error in your address, contact us as soon as possible at support@patras.ca.
We cannot guarantee that an address can be changed once an order has already been processed or shipped.
Returns
If you would like to return your shoes, please review our Returns and Refunds Policy for eligibility requirements and instructions.
Do not send a return back without first contacting our support team.
Questions
If you have any questions about shipping or your order, contact us at:
833-472-8727