Shipping Policy

**Shipping Policy**

Thank you for shopping at Patras.ca!

While we strive to deliver your order in a timely manner, we cannot be held responsible for any shipping or delivery delays that are outside of our control, including those caused by the courier, customs, or other factors and issues that may occur during shipping.

**Processing Time:**

- All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

**Shipping Rates and Delivery Estimates:**

- Shipping charges for your order will be calculated and displayed at checkout.

- We offer standard shipping via Canada Post or USPS].

- Delivery estimates will be provided to you during checkout based on your location and the shipping method chosen.

**Shipment Confirmation and Order Tracking:**

- You will receive a shipment confirmation email containing tracking numbers once your order has shipped. The tracking number(s) will be active within 5 hours after the confirmation email.

**Customs, Duties, and Taxes:**

- Patras.ca is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

**Damages:**

- Patras.ca is not liable for any products damaged, stolen or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

**Returns Policy:**

-If you experience any problems with your delivery, please contact the courier directly for assistance at support@patras.ca or call us at 833-472-8727.

- Please review our Returns Policy for more information on returns.

**Questions:**

- If you have any questions about the shipping policy, please contact us at support@patras.ca or call us at 833-472-8727.